환불 정책Refund Policy

All characters and paid furniture items can be obtained as a free 3-day trial through the daily attendance draw.

• No payment is required to start a trial.
• Trials automatically expire after 3 days (the character or furniture item is locked, not deleted).
• This is not a subscription (there is no auto-renewal and no automatic charge).
• Since no payment is made, free trial characters and furniture are not subject to refund.

A full refund is available for characters or furniture if the refund request is made within 14 days of the purchase date.

Effect of refund:

• The character reverts to expired status and becomes locked (re-acquirable via future trial or re-purchase). For furniture, the refunded quantity is deducted from your owned inventory.
• If a free trial was still running when you bought the character, the remaining trial time is restored. A refund cancels the purchase; it does not take back trial time you already had.
• Bond level (intimacy) accumulated during the ownership period is preserved even after the character is locked, and carries over if you buy it again.
• There is no limit on re-purchasing. Anything you refunded can be bought again at any time.
• Refunds are issued per purchase, in full. For bundles (packs), the entire contents are refunded and revoked together — individual items cannot be refunded separately, because the bundle price is set for the complete set.

Refunds are processed via Paddle to the original payment method.